Myoset is dedicated to protecting your data privacy and safety. We want to be completely clear about how we use it. Please note that at Myoset all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Please read our policy below It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.If you have any requests concerning your personal data or any queries with regard to how we handle your data, you can contact us by email at info@myoset.co.uk.

WHAT INFORMATION WE COLLECT AND WHY 

When you book a treatment with Myoset, we collect your data in a variety of ways, including when you choose to share it with us.

Booking a treatment will require creating an account via the Mindbody app, our third-party booking software. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.

When you book a treatment via the Mindbody app, you will be required to complete a medical health questionnaire form with a specific set of medical details we require to share with you.  During this intake process, we’ll also share an extensive notice of medical privacy practices for information we collect within your treatment session.

When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalise the marketing messages you receive from us.

Name

Email

Birthday

Phone Number

You can choose to stop receiving Myoset emails at any time, by clicking “unsubscribe” at the bottom of any Myoset marketing email. When you contact us via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance.

HOW WE GET YOUR CONSENT

When you provide us with personal information to book an appointment, complete a transaction, verify your credit card, we imply that you consent to our collecting it and using it for that specific reason only.

RETENTION PERIODS

We will keep your personal data in connection with the services/products you have bought for 8 years after your last treatment. We need to retain this data for our own records in line with the Chartered Society of Physiotherapy (CSP) guidelines. Myoset has in place a data life cycle policy to ensure that we keep your data only as long as necessary, considering the data protection principles and codes of best practice.

In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

COOKIES 

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information, identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Find out more about cookies onhttp://www.allaboutcookies.org/

CHANGES TO THE PRIVACY POLICY 

This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy, we will communicate these to you immediately.